It doesn't quite do what we need anymore
The organisation has changed, but the system has not kept up.
Complex technology change, made clear.
We help you make sense of complexity, deliver the right changes, and build the systems and capability to create lasting impact.
What we hear
What we hear about technology
These are the kinds of things we regularly hear from organisations when technology is no longer supporting the way they want to work.
Too much sits outside the system
Teams rely on spreadsheets, inboxes and manual steps to get things done.
We can't get the reporting we need
Useful insight is hard to pull together quickly and confidently.
The relationship with our technology partner has broken down
Support is not working as it should, and it is becoming harder to move things forward.
Our system is reaching the end of its life
The technology is ageing, unsupported or no longer a sensible platform to build on.
The person who knew how it all worked has left
Knowledge has walked out the door, with little documentation or clear ownership left behind.
None of this is unusual. If some of it sounds familiar, get in touch and we’ll help you work out where to start.
Start a conversation
How we work
Not every problem needs the same process
The point of the diagnosis is to understand what type of situation we are dealing with, because the type decides what will actually work. Our role is to find the route that fits, and stay close enough to adapt it as we learn.
Stage 1 of 3
Assess & Diagnose
Every situation is different. We use our methodology to understand what is really happening before deciding what to do next.
What we look at
We look at the people, processes, technology, wider context and where the opportunity sits.
How we diagnose it
We bring the strands together to understand the drivers and what's getting in the way.
What we end up with
A clearer shared understanding of the situation, the key issues and a sensible direction for what to do next.
Stage 2 of 3
Explore & Prove
The diagnosis tells us what kind of situation we are dealing with. This stage is about working out the best way to improve it.
Why we prototype early
Long requirement lists can create false confidence. Needs change, priorities shift and some requirements prove impractical. We believe in getting hands-on early, using proof of concepts to test assumptions and align before too much time and money are spent.
What often happens
Up-front requirements and the final solution drift apart.
The risk
Budgets are spent and teams tire before the right solution is clear.
What we believe
Bring the organisation and partner together early. Prototype, test and align.
Stage 3 of 3
Implement & Evolve
This stage takes what we've learnt and works out how to make it real and long lasting in your environment.
Delivery systems, not just projects
Projects provide the structure to deliver a defined piece of work. We build on that by creating a delivery system around it: the people, processes, technology, governance and ways of working needed to keep making progress after the project ends.
The aim is to leave organisations with something that can adapt, improve and continue delivering value over time, rather than treating go-live as the finish line.
Projects conclude
A fixed end date closes the work, whether or not the value has landed.
Delivery systems adapt
Structure and support stay in place as priorities and needs shift.
Better products keep climbing
Each improvement builds on the last instead of starting again.
Why us
What makes us different
Every organisation is different, so the way change is delivered needs to fit the real world, not just a textbook method. We do not come in with a fixed playbook or force a rigid methodology. Instead, we build a delivery system around the organisation, using the right amount of project management, structure and support to help change move in a way that works.
Tailored delivery systems
We create a delivery approach built around your organisation, using the right structure for your people, priorities and pace.
Practical project management
We use project management to create clarity, momentum and control, without getting lost in process for process' sake.
Strategy through to delivery
We connect board-level thinking with the day-to-day reality of delivery, helping ideas become real in practice.
Stay involved, stay useful
We stay close to the work, adapting as things evolve and helping make sure recommendations lead to real outcomes.
Work with us
Two ways to work with us
Whichever route fits, the methodology is the same, what changes is the shape of the commitment.
Fixed scope
A clear piece of work
Sometimes you know what needs to be done and just need the right people to help make it happen. We agree the work and the outcomes with you upfront, then get on with delivering it.
- We agree what we’re trying to achieve before we start
- Where it makes sense, we agree a fixed price
- We assess, explore and implement, taking stock as we go to make sure we’re still on the right path
- There’s a clear end point and handover
Best when you have a good idea of what needs to happen and want help getting it done.
Membership
Ongoing access to us and our approach
Some of the best improvements come from having the time to understand what is really going on and work on it over time. Membership gives you that space, shaped around the level of support you want.
- Sized to your budget rather than a fixed scope
- You choose what you take on and where we step in
- The work can shift as priorities and needs change
- Gives us the time to explore, improve and build on what we learn together
Best when you want an ongoing relationship to keep improving how technology works for your organisation.
Who we are
About us
We bring together organisational change, delivery and technology, and stay involved long enough to see what actually works.
Jonathan Beaumont
Co-Founder
Before moving into technology consultancy, Jonathan spent nine years working in the arts, heritage and charity sectors. That experience shapes how he approaches technology change today: starting with how an organisation actually works, rather than how a system says it should work.
He brings experience across project and programme delivery, CRM and technology change, requirements, suppliers and board-level strategy, with a particular strength in turning messy situations into practical ways forward. He focuses on understanding what is actually getting in the way, working through the detail with the people involved and finding solutions that will work in practice, not just on paper.
Jason Marshall
Co-Founder
Jason has spent 23 years working in and around technology, systems and organisational change. He combines deep experience of technology leadership, suppliers and implementation with a practical ability to make sense of complex situations and work out what will actually help.
He is particularly strong at turning ambiguity into something organisations can act on, separating what can be planned and delivered from what needs to be explored, tested and learned. Jason works across technology, people and delivery systems, helping teams prototype approaches, challenge assumptions and make better decisions before significant time and money are committed.
Get in touch
Start a conversation
Tell us a little about the situation, the system that no longer fits, the change that has stalled, or the decision you are trying to get right. We will come back to you with a view on what kind of challenge it looks like.
Based in
United Kingdom and working with organisations nationwide